I believe that quality is the perception of how well services and products are rendered and delivered to consumers. Quality is very subjective and can differ greatly between individuals. What one person views as high quality, another person may view it as low quality. The levels of quality itself can have a broad range as well. Quality levels can be classified as low, high, or anything in between. It often goes hand in hand with satisfaction levels.
When referring to the quality of products, quality is often affiliated with how well the product performs a certain function and/or its durability over a period of time. Having a nice car that continually breaks down could be considered to be low quality. Likewise, having a car that runs well but has no air conditioner, audio system or power features could also be considered low quality. Most will agree that having a reliable car with all the extra features and options would be considered high quality. High quality products generally carry a higher price tag.
Quality in healthcare is decided mostly by patients. Each patient has their own different views and opinions and so, quality varies greatly among patients. Quality in healthcare is often judged by treatment outcomes. Good outcomes will correlate with good quality and poor outcomes will often be correlated to poor quality. A high quality encounter at the hospital could be attributed to the cleanliness of the facility, a friendly and knowledgeable staff and timely appointments. Again, quality in healthcare goes hand in hand with patient satisfaction.
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